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Our dedicated team of experts is readily available to assist you with any inquiries you may have. By clicking here, you can easily reach out to us, and we will be more than happy to provide you with the information you need and guide you in the right direction. Your satisfaction is our priority, and we look forward to helping you.

Baltoscandia Sauna & Spa Limited offers free Next Day Delivery for all orders over £60 within the UK Mainland. Orders under £60 will be subject to a carriage charge unless otherwise specified.  Carriage options and prices will be displayed at checkout. Cut off for Mainland UK Delivery is 12pm (Monday to Friday). For more information, please visit our terms of sale and delivery page.

Baltoscandia Sauna & Spa Limited is dedicated to delivering exceptional customer service, ensuring that your satisfaction is our top priority. If you are not completely happy with your purchase, you can easily return the item within 14 days for a hassle-free experience. For further details, please refer to our return policy page.

Upon receiving your returned item, we will conduct a thorough inspection and promptly inform you of its arrival. Following the inspection, you will be updated on the status of your refund. If approved, we will initiate the refund to your original payment method, typically processed within five business days, subject to your card issuer's policies.

For further details regarding returns and refunds, please visit our returns and refunds policy page.